Stok's Systems technical support department consists of a team of highly dedicated technicians who have the client's interests at heart. We ourselves are PC owners and therefore understand the importance of having computer equipment that does what we expect, when we expect, in the shortest possible time. Our first priorities is to always safeguard the client's data against accidental loss when working on a PC and have an excellent record of zero data loss from computers brought in for repairs. We have a "No Cure - No Pay" philosophy in this department which could mean that on the rare occasion that we are unable to resolve a client's problem they do not have to pay.
Stok's Systems technical support department offers a wide range of services including the following: -
The assessment of existing systems to cope with the ever increasing demands of new software & peripheral devices for both our corporate and private clients. This service is usually offered free of charge if the equipment is brought in to us to access. A nominal charge may be levied if we do the assessment at the client's premises.
Stok's Systems upgrade PC hardware and software as required by clients to help them manage in the ever-changing computing world.
Stok's Systems performs the set up of both hardware & software on new systems supplied by us as well as alternative vendors to turnkey status.
We offer network solutions to corporate clients and casual gamers alike. Networking solutions include the installation & maintenance of network hardware infrastructures and networking software implementation.
Although not an Internet service provider, we do set up and implement client's Internet packages for both single user and multi-user purposes.
Stok's Systems technical support department can advise on, supply & set up UPS systems for all instances from single user to large corporate establishments.
MAINTENANCE & REPAIRS
We do routine maintenance on all makes of computer equipment, and repairs to most of the popular brand names of PCs and peripherals. Should we not be able to repair an item for any reason then we can usually outsource the technology or at least advise the client on where best to try.
Virus infection on PCs is an ever-present threat. At Stok's Systems we offer a virus removal service that includes the installation & update of the newest available anti-virus software.